Smarter conversations. Effortless support.
At Everity, we believe customer relationships shouldn’t stop at purchase — they should grow stronger with every interaction.
That’s why we’re introducing the AI Agent, your intelligent brand assistant designed to handle conversations, resolve queries, and simplify support — all in real time.
What is the AI Agent?
The AI Agent is an advanced, brand-owned AI assistant that lives inside your Everity community and on your direct communication channels.
It empowers you to provide instant, seamless, and highly personalized support to every customer, 24/7.
What can the AI Agent do?
- • Instant Chat Support: Answer customer questions immediately, whether about products, orders, community access, or general brand information, without making them wait.
- • Smart Warranty Claims: Automatically detect warranty-related intents in chat, collect required details (like order info and issue photos), create claim tickets, and update customers all within one smooth conversation flow.
- • Personalized Responses: Understand context and tailor replies to each customer’s journey, using your brand’s tone and guidelines.
- • Seamless Escalation to Humans: If an issue needs extra care, the AI Agent can seamlessly hand over to your team without losing the conversation history.
- • Automated Follow-ups: Send proactive updates on claims, orders, or support queries, so customers always feel informed and cared for.
Why AI Agent?
- Build trust through immediate, accurate responses.
- Reduce manual support workload and operational costs.
- Streamline warranty and post-purchase processes.
- Increase customer satisfaction and loyalty by providing a truly connected brand experience.
Who is it for?
- D2C and e-commerce brands looking to scale support without losing quality
- Customer experience and support teams aiming to improve efficiency
- Community managers wanting to keep conversations flowing 24/7
- Brands focusing on post-purchase loyalty and smooth claims processes
- Any brand that values fast, personal, and scalable customer communication
How does it work?
- Customer types a message in chat (e.g., “My headphones stopped working, can I claim warranty?”)
- The AI Agent instantly detects intent and guides the user to share necessary details.
- A warranty ticket is created automatically and assigned to your team.
- Real-time updates keep the customer informed directly in the chat.
- Issue resolved, loyalty strengthened.
Coming soon — your brand’s smartest new team member
We’re finalizing the AI Agent to help brands deliver exceptional support and build deeper connections, effortlessly.
EVERITY — WHERE CONVERSATIONS BECOME CONNECTIONS, AND CONNECTIONS BUILD LOYALTY.